APPOINTMENT


Running Late:

Your FLASHD Professional can wait for half of the scheduled appointment time. Please note that the end of your appointment remains the same and your FLASHD provider will do as much as they can for you with remaining appointment time.


How do I pay for my FLASHD services?

You will be prompted to enter your credit card information via the app before your services are confirmed. Your payment will be processed when the service is completed. A 20% gratuity will be charged to your credit card that goes directly to your FLASHD provider.


How do I book?

Download our app, FLASHD in the Apple Store and book your hair, makeup and photo services in as little as 3 hours your desired appointment time or up to 8 weeks in advance.


Can I book FLASHD even if I don't have an iPhone?

Contact info@bflashd.com with your (a) name, (b) service (c) address (including apartment number, cross street, parking details and any special directions), (d) phone number, (e) time and date of the requested appointment.


How long is the appointment?

All of our services include a consultation at the beginning of the appointment. Appointment length differs depending on the service. A blowout takes up to 45 minutes, depending on hair length and texture. Braids, which also include a blowout, take 45 minutes to an hour and updos take up to one hour. A makeup application appointment is one hour.


How do I prepare for my appointment?

For a blowout or braid, we request you have wet hair. This means you should wash your hair 10-15 minutes prior to the appointment so your hair is damp but not soaking wet. For updos, no need to shampoo before your appointment. Dry hair is best, and we recommend you wash it the day before your appointment to see the best results. For makeup, please have a makeup-free, cleansed and moisturized face prior to our artists’ arrival.
Our beauty professionals will have products and tools with them, but please let them know if you have any allergies or specific concerns.
We ask that you have a place to sit near an electrical outlet and a flat surface so we can plug in our hairdryers and lay out our tools/products. It is very important that you are ready for your FLASHD appointment on time.


What styles do you offer?

Whatever you’re in the mood for. Screenshot a photo you like and you will be able to send it to your stylist directly through the app.


What if I can't book an appointment for my desired date & time?

All appointments are subject to availability. Our peak days of operation include Friday and Saturday. It’s best to book in advance, and you can also check back for additional availability, if you’re unable to schedule an appointment for your desired date & time. Or contacts us at info@bflashd.com .


Can I book times that are not listed on the app?

We will always try our best to accommodate your request. Email us at info@bflashd.com or call 972-754-2056 and we’ll see what we can do!


PAYMENT


How do I pay?

You will be prompted to enter your credit card information when you book via the app or website. A 20% gratuity and service tax will be charged to your card for each appointment, so you don’t have to worry about a cash tip. If you would like to give an additional cash tip to your hair stylist or makeup artist, it is always welcome.


What if I need to cancel my appointment?

If you need to make changes or cancel your appointment, you can do so via the FLASHD App but please not our cancellation policy:
If you cancel within 4 hours of your scheduled appointment you will be charged 50% of the list price. If you cancel within 1 hour of your scheduled appointment, you will be charged full list price for the selected services. Cancellations within the 4 hours booked with coupon or package will result in forfeiture of the coupon or package.


How much does FLASHD cost?

Refer to Pricing Menu .


PRODUCTS


What products/tools do the beauty professionals carry with them?

Each hair stylist’s kit contains a blowdryer, flat iron, product several curling irons and brushes of varying sizes. Each makeup artist’s kit is curated to include an array of skincare and makeup products in order to create a variety of natural beauty looks. The artists carry brands that are considered industry standards, and our director of makeup reviews each artist’s kit to ensure it adheres to our standards of quality and cleanliness


Can my artist add faux lashes during my makeup appointment?

Yes! Artists carry a variety of faux lashes ranging from natural to dramatic. For an additional $15, we will add faux one-time use lashes.


Can my hair stylist add hair extensions?

Yes! For an additional $20, we will add clip in extensions. Please alert us ahead of your appointment so we can account for the extra time it takes to style the extensions.


SERVICES


Do you do weddings?

Yes! We offer experienced, professional hair and makeup (photography for bridal suite, rehearsal dinner, and other casual wedding events) services for brides and the bridal party. From the engagement photos, bridal shower and bachelorette party, to the rehearsal dinner and the big day, FLASHD ‘s highly trained beauty professionals are there every step of the way to help you, your bridal party and guests look and feel beautiful. For wedding inquiries, email us at info@bflashd.com or call directly at (972)754-2056.


Do you do large parties?

We do! We offer Hourly Appointments where we can spend 20 minutes per person doing dry styling and makeup touch ups for large groups (bachelorettes, birthdays, etc) and corporate events.
You can book hair, makeup, photography or a combo of all 3. Dry styling includes curls, waves, straight hair, braids, ponytails, buns, and updos done on clean, dry hair. No noisy blowdryer necessary! The makeup touch up is a modified version of our full makeup application, working with your already existing makeup and refreshing a combination of the eyes, lips, and cheeks.
Each dry hair style and makeup application take about 20 minutes, so we can accommodate 3 women per hour, per hair stylist/makeup artist. Pricing starts at $100/hour per beauty professional, not including any applicable tax or tip. For large party inquiries, email us at info@bflashd.com or (972) 754-2056.


If I am at the office do I still need to have wet hair for a blowout?

No. While wet hair is recommended, it is not required to get a style—we are happy to do dry styling. Our hair stylists also come equipped with spray bottles and can accommodate a wet-to-dry blowout in the office.


I had a problem with my service, who do I contact?

We take your satisfaction seriously. If your appointment doesn’t live up to your expectations, we would love to hear your feedback. Please email info@bflashd.com or call (972) 754-2056.


OUR TEAM


Who are the beauty professionals coming to my home/office?

All hand-picked and incredibly talented, FLASHD’s hair stylists and makeup artists are required to have years of professional experience. Each qualified applicant is deeply background checked and goes through a rigorous character assessment before joining the team.


Can I choose my beauty professional?

Given that we are an on-demand service, we cannot promise a certain beauty professional. However, within the FLASHD app there is a section after you choose your desired service to “REQUEST A FLASHD PRO.” Please note we pride ourselves in carefully choosing each member of the FLASHD beauty team and are confident that all stylists are equal in talent.